If you are having difficulty adding an item to your shopping cart, entering your credit card information, using Pay Pal to pay for your order, etc. please review the following tips to help resolve the difficulty:

1. Have you read our guide "How To Place An Order"?
    
2. Make sure your web browser is set to accept all cookies (sometimes this means setting your web brower's security features to their lowest setting or off altogether).
   
    
3. Make sure your web browser is set to have Java and Javascript ON.
   
    
4. If you are accessing our web site from behind a corporate (business or organization) firewall, or from behind your own personal firewall if may be preventing proper use. Try placing your order from a non-firewall computer.
   
    
5. If you are using a personal firewall system (such as Zone Alarm) turn it off. Also, if your operating system is set to use it's own firewall, deactivate it (for example, Windows XP includes an automatic firewall unless you turn it off).
   
    
6. If you are using ad-blocking software (ie. software designed to stop pop-up ads) turn it off.
   
    
7. If you are using spyware-blocking software turn it off (ArtsNFlies.com does not use spyware! However the settings of spyware blocking software can interfere with our shopping cart).
   
    
8. If you are paying by credit card our secure payment server using 128-bit SSL encryption (both Verisign and Thawte). Some older web  browsers and international versions of web browsers may not be compatible with 128-bit encryption.
   
    
9. If you are paying with Pay Pal sometimes the connection Pay Pal provides is unavailable (the connection from our shopping cart to Pay Pal is not under our control). You can get around this by placing your order as Check/Money Order payment and then manually send us your payment via Pay Pal (i.e. place your order as Check/Money Order then sign on to your own Pay Pal account and send us the total amount of the order). Send your Pay Pal payment to: orders@artsnflies.com

If you are still have a problem using our website
please feel free to contact us.